nCLOUDr Service Desk Solutions: Essential Support for Your Business
At nCLOUDr, we recognize the importance of a reliable and efficient service desk as a cornerstone of any IT solution for businesses. It is crucial not just for day-to-day operations but also as a central component of our managed service offerings.
To cater to diverse needs, nCLOUDr provides two support desk models:
Hybrid Support Desk Model:
- This model combines offshore and local resources to offer a cost-effective yet robust support solution.
- It allows for scalability and flexibility, ensuring that your IT support needs are met efficiently.
Local Support Desk Model:
- This model utilises local resources exclusively, providing a more localized and personalized support experience.
- It is ideal for businesses that prioritize immediate, on-the-ground support and communication.
Key Features of nCLOUDr Service Desk Solutions:
- ITIL-Aligned Service Management: Our service desks are aligned with ITIL best practices, ensuring a structured and efficient approach to IT service management
- Exceptional Customer Service: We leverage industry-leading software solutions to deliver outstanding customer service, ensuring quick resolution of issues and high customer satisfaction.
- 24x7x365 Monitoring: Services under management are monitored around the clock, every day of the year, to ensure continuous operation and swift response to any issues.
- Comprehensive Support Levels: Our service desks provide Level 1, Level 2, and Level 3 support, covering a wide range of IT services, including those from named third parties.
- Client Dashboard Access: Clients are granted access to the nCLOUDr service desk dashboard, enabling them to log service requests and monitor SLA progress with ease.
- Flexible Access Channels: Our support services are accessible during normal business hours via a Priority Service 1300 Phone service, and through our customer support portal for 24x7x365 ticket logging and tracking
- Transparent Onboarding: Details of the support solution are provided during the onboarding process, ensuring clarity and alignment with client expectations.
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